Friday, 27 January 2012

Five Guys Burgers and Fries

I contacted Five Guys Burgers and Fries last week to find out if their burgers and fries are safe for celiacs to eat. Here is their reply:

Thank you for taking the time to write in to Five Guys. We have received your concern.

It is never a problem to answer the questions of our customers, as we realize that health concerns are very important!

As it stands, we never guarantee no cross contamination because that is a risky promise to make! We ask all customers to use caution while dining at our store. However, be assured that we do take all possible precautions to prevent this i.e. our buns are toasted on a separate bread grill, and we place products on top of foil as opposed to directly on our prep surface. Many customers also find comfort in the fact that the kitchens of our restaurants are always kept open so they may watch their food be prepared! Our fryers for French fries ONLY cook French fries in that oil; NOTHING ELSE! Our burgers are made from pure 100% fresh ground chuck with no additives, fillers, or spices and our French fries are fresh cut potatoes, soaked in water and fried in refined peanut oil. There is no type of breading or coating put on them at all.

I am also pleased to inform you that we would be glad to prepare your burgers or dogs without a bun!

I do hope this adequately answers your questions and do feel free to let me know if I can answer any others!

Thanks again for reaching out to us and we hope that you and your family will enjoy us in the near future. We can’t wait to serve you!

Victoria Cerminaro
Customer Service Representative

Thanks Five Guys! That's a very thorough answer :)

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